This webinar explores communication strategies in lactation support that foster trust and emotional safety, the use of inclusive and accessible language, how to recognize and repair eroded trust, and how to self-reflect and remain aware of bias.

Learning Objectives

By the end of this webinar, participants will be able to:

1) Identify parental-perceived communication behaviours and relational practices that foster trust, emotional safety, and engagement during lactation encounters.
2) Explore strategies for conveying clinical expertise using inclusive, accessible language that promotes collaboration, mitigates power dynamics, and minimises reliance on technical jargon
3) Describe signs of eroded trust, strategies for repairing the therapeutic relationship, and opportunities for self-reflection and bias awareness to enhance equitable, family-centred care.

This nursing continuing professional development activity was approved by the Virginia Nurses Association, an accredited approver by the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation. This enduring material is approved from May 10, 2026, to May 9, 2028.

Sign up for more Centre webinars

  • $37.00

    $37.00Ethics in Lactation Research

    1.5 E-CERPs (Domain VII: Clinical Skills)
    Buy Now

  • $25.00

    $25.00Integrating Colostrum Harvesting into Prenatal Support

    1.25 L-CERPs (Domain VII: Clinical Skills)
    Buy Now

  • $22.00

    $22.00Baby Steps: Tackling Environmental Toxicants in the Breastfeeding Journey

    1 L-CERP (Domain IV: Pharmacology and Toxicology)
    1 Nursing Contact Hour
    Buy Now

  • $18.00

    $18.00The Many Faces of Baby Café: Exploring the Role of Baby Café Programs in Providing Community-Based Breastfeeding Support

    1 R-CERP (Domain VII: Clinical Skills)
    Buy Now

  • $18.00

    $18.00Work, Milk, and Magic: Insights on the Realities of Working as an IBCLC while Breastfeeding

    1 L-CERP (Domain V: Psychology, Sociology, and Anthropology)
    Buy Now

  • $22.00

    $22.00Lactation Support Reimagined: Clinical Excellence in the Telehealth Era

    1 L-CERP (Domain VII: Clinical Skills) 1 Nursing Contact Hour
    Buy Now

Educational offerings by the Global Centre for Lactation Training (GCLT)® are optional and are not the sole way to pursue IBCLC® (re)certification.